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User Reviews and comments on Max's Market

From: CR on Apr-03-2003
Every item at this market is absolutely delicious. The breads are fresh, the cakes are moist and the meals are flavour infused. The customer service however could improve.

From: sarah rosen on Apr-18-2003
you are right the service is pathetic when you get any. the food hit and miss , the store should be cleaner , I saw a conditional pass this week from the health department , there must have been a reason for that. the cakes are moist is your are lucky to buy it the day it was made , ask the staff to give you the number under each cake , it corresponds to a week day , don't buy a 3 on saturday day 6 ( 3=Wed , 4= Thurs etc.} A word to the wise

From: RP on Aug-02-2003
I've actually walked out of this store several times, withouth making a purchase, due to lack of or bad service! I mostly return for the bread which is very good. Plus I live in the area and it is convienent.

From: RP on Aug-02-2003
I've actually walked out of this store several times, without making a purchase, due to lack of or bad service! I mostly return for the bread which is very good. Plus I live in the area and it's convenient.

From: Annie Crocetti on Sep-23-2003
Please forward this to the owners: I believe this is you I was talking to, regarding "bulldogs". The breeder's address is: equinoxtouch@yahoo.com. The name of the breeder is Arista Rose.

From: Annie Crocetti on Sep-23-2003
Your store is wonderful I've been shopping there for years!

From: tk on Nov-10-2003
Wonderfull store, great service, previous reviwers were absolutely wrong, a great place for pastries and bread

From: Better then sex on Sep-05-2004
Max's is a pretty reasonable price for the quality of food. The service is only lacking due to the numerous people that are shopping there and the few attendents to help them all. Overall on of the best places in toronto for quailty food.

From: Kym Sloski on Jan-28-2005
I have been shopping at Max's for years. The food is a-one, lots of diversity & always fresh & delicious. The service is quite good. The staff are freindly & well informed, & actually very quick when you take into account the number of customers they serve. I don't know anything about the comment on a conditional pass that I read, but definately Max's is cleaner than many of the five star hotel kitchens I've wandered through. I've got to go now, I'm off to Max's.

From: KATHY on Mar-19-2005
IT WAS A WONDERFULL EXPERIENCE. I LOVE THE GUACAMOLE AND THE SALSA IS TO DIE FOR.....

From: AB on Nov-11-2005
As a European living in Toronto, I am happy to have somewhere local which stocks such a good range in addition to quality produce. However, service is slow, even when they are not busy. On more than a few occasions I have quite literally been ignored waiting at the counter when the store is empty. I admit, this has caused me to leave yet I always seem to go back. Please try to impove upon this so that the whole Max's experience can be pleasurable.

From: Annie on Jan-25-2006
I really enjoyed Max's market. The service, the atmosphere and most of all the food. My favourite is the mexican fiesta, chicken enchiladas or the chicken mole, guacamole is the best...... most highly recommended.

From: Marie on May-05-2006
I was a worker at Max's Market. I would say that considering how few of us there were to take care of all of the customers, we have always tried to do our best. On the Deli side and the Bakery side there is usually only two people to handle the whole counter and one more doing stocking but they will not come over to help very often unless there is a line of 6 or more people already waiting. Even on the slowest day we have a lot of people to tend to! On breaks there may be only one person tending the whole counter, although management usually tries to provide a help. It is also difficult when you are on one end of a counter helping someone, and another person comes up for service at the other end. I know that for myself, with all of the people in the store at one time and with all of the products on the counter top blocking the view, it can be hard to see the second person. Also sometimes a third person will come up and demand service before you have a chance to notice the second person and therefore this creates a situation where the second person feels that the service is of lower quality and that we aren't doing our best to help them. This has happened to me several times and it can be very frustrating for us as we don't want people to think we are ignoring them on purpose, or that we just don't care. It is a small store but even on slower days it can be hard to keep up with all of the people, especially when the managers continually add on more duties for you to do. It always seems like there is too little time to accomplish everything and yet you are expected to do so while also tending to the many customers that come in daily. However as I have said, we do our best to try and keep up the nicest environment and quality of service that we can! A tip for the best possible service: The best day to go in and get quick service would be Monday. That is the slowest day of the week. If you can't see the server, just say hello, they are usually just below you cleaning up the display case and would be only to happy to help you. (Of course they will change their gloves before touching any of your food! ) :) Marie

From: Kathleen Pearce on May-28-2006
I am a big fan of Max's Market. I find the store clean and the staff extremely friendly and efficient. People need to realize that they can't have employees serv them as soon as they snap their fingers. Have patience, wait for your turn, buy great ingredients, prepare a meal to remember, light some candles, have a great wine and ENJOY LIFE. Cheers to you Max's Market.

From: Peter on Jun-06-2006
It is a great store, every time i walk in there is something new I love going to max because the staff is friendly and very helpfull, I usually dont have to wait long and if I do is because of the volume of people that they have to deal with the cheese its always fresh, there pastries and of course their prepared food its the best i seen. keep up the good work.

From: Terry on Jun-07-2006
It's true, service is lacking and a lot of the food is not so fresh. I don't think they turnover enough. It's hit and miss which is not good when dealing with food. Upon closer inspection the place isin't that clean. A food store should always be spotless. They are overpriced on a lot of items.

From: Diana on Jun-13-2006
top notch keep up the good work max's wowwwww

From: Maria on Jun-13-2006
The best guacamole there is and I have tried a lot, small container its not enough

From: DAN on Jun-14-2006
THE FOOD IS GREAT. THEY ALWAYS HAVE NEW ITEMS ALL THE TIME. STAFF IS FRIENDLY AND HELPFULL.

From: Tammy Reid on Nov-14-2006
I havn't been to Max's for a while til recently. What a change!! It looks excellent and more open. It felt like I was in a big market. I think it's great that they have the meats and cheeses precut. you just grab and go. Prepared section has always been great. I don't have to worry about what to eat for dinner.

From: 123 on Mar-09-2007


From: S Cote on Mar-13-2007
I had the worse possible experience in that store. I accidently knocked over a jar on the floor ( which I appologized for ) however, the store manager then proceeded to give me instructions on how I was to hold my bag while shopping in the store and them began to "shadow" me as I continued to browse in the store. When I inquired as to what she was doing (she was 2 feet away from me) she rudely said that she was ensuring I did not knock anything else over. To say I was affronted by this gal would be an understatement! I will never shop there again!

From: S Cote on Mar-13-2007
I had the worse possible experience in that store. I accidently knocked over a jar on the floor ( which I appologized for ) however, the store manager then proceeded to give me instructions on how I was to hold my bag while shopping in the store and them began to "shadow" me as I continued to browse in the store. When I inquired as to what she was doing (she was 2 feet away from me) she rudely said that she was ensuring I did not knock anything else over. To say I was affronted by this gal would be an understatement! I will never shop there again!

From: anonymous on May-06-2007
I was treated horrible when i went into this location. no greeting,stood their waiting for at least 10 minutes and no body asked if i needed assistance. THen I finally asked for some help the person was rude. I almost wanted to jump behind the coutner and serve myself. After I received my items I went to pay where someone cut ahead of me and the cashier person didnt even acknowledge what they had done-eveb though it was very obvious. I ended up not making any purchases and will not got back again.

From: Mike P on May-30-2007
Whether It's lunch on the run or a romantic dinner Max's is the place to see enjoy faboulous meals cheeses or desserts. The staff do try very hard I usually dont have a problem being served just get their attention its a big volume of people they usually have to served.

From: Randolph on May-30-2007
Max's has became a food boutique the food is always great keep up the good work a must try, butter chicken its Yummy

From: JeP on May-31-2007
Max's may look nice, but after repeated visits, I found it overpriced, and the employees unhelpful, and often rude - and I've never found anything that I would rave about. After my last bad experience I decided not to shop there again; I haven't missed it.

From: Paul H. on Jun-10-2007
Simply delicious> Home of the best guacamole I never have a problem with the service

From: Tyler B. on Jul-13-2007
Charming place you can really get anything , everything looks fabolous and tastes so good i want to try everything

From: Paul Lopez on Jul-19-2007
Wow what a change it look better than before wow wow keep it up

From: Lisa on Aug-03-2007
Max's is definitely one of the gems of this neighbourhood. But I wish they would improve the quality of the offerings at the salad counter. I mean the counter on the left with the fish and salads and mini-meatballs and things. Last night I brought home a bunch of items, including the sun-dried- tomato-wrapped mozzerella, crab-stuffed calamari, and BBQ'd octopus, all of which looked delicious but tasted like it had all been swilled together in the same bucket of vinegar for a century or so. The octopus was so tough, I couldn't get a steak knife through it. Please, Max's, switch suppliers or something. Until then, I'm steering clear of the left side of the store.

From: damiano franco on Oct-29-2007
i just want to say, that every time i go to visit Max Market, the store looks amazing, and all the staff are very friendly.. the products, look like the chef,takes his time ,and is very innovative, like stores in New York, very Euorpean,, and pastires, and desserts.. look decative,and very tasty, great talent i must say....the antipasto, are fantastic, very authentic, and unique compaed to other major supermarets.. as to comment on viegar, you must have vinegar for its natuaral perseve, and most eat them, with side order, or with salads, to off set the lemon taste,,, as it has natrual flavou of the product,,, that antipasto at its finest!!.. i eat them all the time, as my heritage is Italian..it is marinted process, and traditon i must say......ovearll, one of top markets in toronoto, and they should all be proud of its great efforts, and store... complimento!!!!!!!!!!!!!!!!!! damiano franco

From: zglkwrq lxda on Nov-14-2007
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From: Nadine on Feb-17-2009
I have been shopping at Max's Market for several years now and I love it!!! I have always received great service and I am always happy to find the foods that I grew with in Paris: Bonne Maman jam, a wide selection of Petits Ecoliers and Pim's cookies. The variety of cheeses and cold cuts is absolutely amazing. In the summer, my hubby, two boys and I always walk to Max's Market and grab some croissants, ham and cheese and have a picnic in the park near our house, it is the best! Keep up the excellent work.

From: Steve on May-05-2009
have you ever thought that the staff are rude because you yourself are being rude? I used to work there and i have also been on the other side of the counter, watching people talk to their cashier. You people think because they are serving you they are your servants. We have other responsibilities, not only customer satisfaction although that is a huge one, and if we are accidently preoccupied at a moment or two, kindly let us know you need assistance. We are only human!

From: Marilyn on Oct-06-2009
Great Store...However I forgot to pick up the brand new little Hannah Montana Umbrella there when I paid ... an low and behold "CAN"T FIND IT" It was left behind in a high scale store...high scale area and can't be found. I am not surprised "THE RICH GET RICHER"!!!!!!!!!!!!!!!!!

From: davey the ice mover on Dec-17-2009
max's has the best food! the staff are grate as far as i'm concerned, only the snootiest of consumers would boo! i say....people who cant wait one second for service... should send the "help" lol

From: Jacob on Mar-24-2010
Since the chef returned, prepared food is looking amazing, the food is always fresh, and every week there is something new! This new "south of the border" bean dip is absolutely amazing, whoever didn't try it yet .......Must try! Won't regret. Soup fridge is also outstanding.......all the varieties.......great flavor too. "Just like grandmothers" If you did not visit Max's recently, you definitely should. And don't forget to get those new homemade loaves - Pumpkin Loaf is the best.

From: Megan on Apr-28-2010
their guacamole is very good, but their pastries are over priced as you can buy the same in other stores for much cheaper...some of the staff have a bit of an attitude problem and are not interested in provided good customer service...which is a drag because overall the store has great potential

From: anonymous on Jul-18-2010
have you ever thought that the staff are rude because you yourself are being rude? I used to work there and i have also been on the other side of the counter, watching people talk to their cashier. You people think because they are serving you they are your servants. We have other responsibilities, not only customer satisfaction although that is a huge one, and if we are accidently preoccupied at a moment or two, kindly let us know you need assistance. We are only human!

From: Marko on Oct-12-2010
Terrible service. That whole snobby attitude/customer abuse-chic is so 2006. It's a recession now, and there are a lot of other places to shop, including for gourmet foods and organic products in Bloor West. I will never shop there again.

From: Rick on Oct-14-2010
Love the Chicken Sandwich, sometimes the Brisket, but it seems that after the renovation, the sandwiches have been removed. Not impressed. They were the best bang for the buck in the village. Back to Falafel World I guess...

From: Chris on Dec-11-2010
Love Max's, store looks absolutely great now that renovations have been done! The sandwiches are still there, they're up at the front by the cash now and I agree they are the best!!!

From: Marcus on Jul-21-2011
I bought prepared chicken, and it was RAW!! and no apologizes from the owners. Nobody would see me. AWFUL

From: Joanna on Sep-19-2011
No tongs for the bread - people were using their bare hands to retrieve the Montreal bagels from the bin. Gross. When I asked the cashier for the tongs, she was incredibly rude about it. So not going back to Max's Market.

From: Andy on Oct-16-2011
This place is no The same even The Food is different I think they change ownership very different What a shame

From: Mario M. on Oct-21-2011
No frills but with a fancy name The food has change it used to be better Not exiting

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