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User Reviews and comments on La Maison du Chocolat From: Free Sample on Feb-17-2004 I've heard that Jacques Torres in Brooklyn is better. I think so. I've had many different chocolates in my 47 years, and I have to say that yours rival the little bakeries of Europe where they make unique chocolates! Keep producing the best chocoates in the world! If I had one last request in life, it would be one of your chocalates! Gratefully, Michael I tasted this chocolate in early December at the Paris store. I have never tasted something so delicious and so elegant. No other chocolate can compare... and this is coming from a (former) Godiva fan. These creations simply melt in your mouth like a little bite of heaven - and I was never more excited to learn that there are stores in NYC for me to frequent. I highly recommend this chocolate to anyone - so long as you are willing to give up all other chocolate... you won't want it after tasting this!!! This confection is the best I have ever eaten. After the first time I tasted a piece of this chocolate, it was divine. My daughter and I visited New York City and we walked from 42nd Street to where the store was at that time on 76th and came back the next day and did it again. We each had a shopping bag loaded to take back to Las Vegas with us. Whenever friends go to New York, we always give them funds with which to purchase candies for us. From: Kimberly Shattuck -Chocolate Crtic on Oct-08-2006 An outstanding selection of the most delicious chocolate. However...The interior design lets down the product and the seating area is less than inviting ...it should seduce you into staying and eating more chocolate or having another one of their wonderful coffees or teas...instead you feel like you're in a midtown eatery or in a hotel. The staff in this particular location is unfriendly. It was obvious to me in my 1 1/2 hour "visit" with them that they have their favorite customers..who are ultimately served first and with great enthusiasm and warmth. The woman who helped me treated me as though I was an inconvenience. I know that had she known I was going to spend a tiny fortune on chocolate that day, she would have kissed my feet. ( and I do mean $$$ ). I didn't want to spend anything after my treatment in that shop, however the thought of going to their midtown locale wasn't that exciting either..thus I gave them the loot and walked out with a few pounds of their finest. Again an oustanding product. I have travelled the world reviewing Chocolateries..Maison du Chocolat is consistently up to par and really, the delicacies melt in your mouth and you are in heaven ..even if only for a moment. As for the people..if they could only be as sweet. Will I go to the Madison Ave location again? Doubt it... From: Don Juan Brown on Nov-06-2006 These are some of the finest chocolates you will ever taste. Immediately addicting. If you can eat two or three and stop, I envy you. They are expensive indeed, but well worth every penny. I beseech any man trying to impress a woman to give a box of these chocolates, and I can guarantee ten brownie points at minimum. If only the people behind the counters were as kind as the product. But when you are this good, a little arrogance can be overlooked. From: Stella Saragoussi on Feb-20-2007 WORST CUSTOMER SERVICE EVER!! ON THE VALENTIN' S DAY THEY DIDN' T DELIVER THE RIGHT CHOCOLATE BOX TO MY HUSBAND. THEY DIDN'T EVEN REPLY TO MY EMAIL WHEN I TRIED TO UNDERSTAND WHAT HAPPENED AND TO GET SOME APOLOGIES !! THE WORST THING IS THAT I AM FRENCH AND THIS IS WHAT REPRESENT MY COUNTRY HERE !! Ouhhh !! From: anon on Aug-21-2007 the macarron were fantastic. the quality of the choclat is top quality. the flavours of the bonbon are very well thought out, perfectly delicate and delicious. The cake selection although small is of very high quality. Both the milk and dark hot chocolates were smooth and rich. Would have preffered if they were made with milk instead of water but it is the french way and this is a french house. highly recomended and worth the price. From: Kat on Jan-31-2008 I love the chocolates, and Madison Avenue location tea room in the back is nice. The service when you are sitting down ordering tea and chocolates is always gracious. HOWEVER, the service at the store part, or lack thereof, when you're trying to ask them for help is HORRIBLE. Even though you enter the store and wait politely, (usually there are 3-4 employees standing around) no one even approaches you. You always have to wait, and get their attention, even if you're the only one in the store. And the employees seem to be arrogant. One time I called ahead to ask them if they had a certain product, and told them I would be there that evening to pick it up. I rushed across town after work, only to find that they did not have that product. One of the workers said they had sold out the day before. I told them I'd called 30 minutes ago, and the only explanation I could think of was that the man who answered the phone meant they do sell the product, but failed to tell me that they did not have it at the moment. I was very frustrated that I had just rushed across rush hour traffic, because it was a gift for a friend that I was meeting the next day. I had also double checked over the phone to make sure that they carried it. The employee's response was extremely 'I could care less' attitude, and just kept saying they never know when they will sell out of a product. I gave up trying to explain that she was missing the point, the point being when I called the man said that they had it, while she says it wasn't there since the day before. There was no apology, no 'I'm sorry you had to rush down here for nothing, that's too bad'. Nothing! Either way, although I love their chocolates, for gifts, I might just go somewhere else because it's not worth the aggravation. I ended up going to Godiva, their customer service was soooooooooo much better. (actually wait, they actually had customer service) Return to the La Maison du Chocolat page.
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